Frequently Asked Questions & Answers

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MY STORAGE Self Storage would like to inform you of how our self storage works so you can have a great self-storage experience. Below you will find answers to some of the more common questions. MY STORAGE can as Packaging, Moving and Storage Experts assist you with all your move and storage needs.

What is Self Storage?

Self Storage is a relatively recent service industry in Asia. A Self Storage facility lease space to individuals, usually storing personal goods or to small businesses storing excess inventory or archived records. The rented spaces, known as "units" or "lockers" are available in a number of sizes and are secured by the tenant´s own lock and key. Facility operators do not have casual access to the contents of the space.

Who is MY STORAGE?

MY STORAGE is the first State-Of-The-Art Self Storage facility to open at a mixed-use development in Thailand. Our Self Storage facility is conveniently located with premium road side visibility at renowned Jungceylon Shopping Center, Patong, Phuket. We offer clean and dry private self-contained fully enclosed individual storage units on a weekly-to-monthly rental basis for all your local home and business storage needs. Our trained, professional and helpful staff will ensure that you receive the best service and value in the industry. MY STORAGE is striving to meet the highest industry quality standards.

What sort of security does MY STORAGE have?

MY STORAGE takes the security of your goods and possessions extremely seriously. To protect them we have staffed reception, sophisticated alarm systems and 24 hour Digital CCTV surveillance cameras placed in strategic locations both inside and outside the building monitoring all entrances and exits. Local security patrols are able to react to any alarm activations. Access to our storage facility is strictly controlled, you need a location specific access code to get into the building and your key is the only access to your storage unit.

How much does it cost to store with MY STORAGE?

The cost is determined by the size of unit you require. Your rental charge is calculated according to the floor area of the storage room, the smaller the floor area the less you end up paying. Space required depends on goods needed to be stored, how stackable it is and the sort of access you will need since you may want to leave a walkway through the storage room to get to your possessions. Members of our staff can advise you on how to stack your goods and inventory to make maximum use of the unit space. Please note that you also can rent or purchase shelving systems at our office. At MY STORAGE we have rental spaces ranging from small 1 m3 locker style units to large 25 m2 units.

What is included in the Rental rates and are there any additional costs?

At the time of signing the Storage Agreement you will be asked to pay a security deposit that is equal to one month rental . It will be refunded once you vacate your storage unit, only to be used should you as the tenant cause damage to the premises or otherwise violate terms of the agreement. MY STORAGE Self Storage customers can have peace of mind by purchasing an insurance policy for self storage issued by AON Insurance Brokerage. The insurance policy arranged by AON have a limited indemnity for actual loss of, damage or destruction to your property. Note that property insured is goods under care, custody or control of insurer kept in the storage unit provided by MY STORAGE Self Storage. You will also need a secure padlock for your unit. You can either bring your own or at MY STORAGE purchase a highly secure padlock designed to provide the highest security for your belongings.

What kind of payment methods are available?

We offer a wide range of payment options including reservation & payment online, cash, credit card, company cheque, direct debit and wire transfer. Online payments mean that we accept your payments via our website, it will seamlessly allow you to pay bills online using your credit card.

What is the minimum rental period?

The minimum rental period is one week payable in advance. You are welcome to store for as long as you want, there is no maximum rental period. You can increase or decrease unit storage size according to your needs during the rental period.

Do I have to give you notice to leave?

We require a minimum 7 days notice for a weekly rental and 1 months notice for monthly, prior to the expiry date of your agreement. Notice can be given either in person or in writing, by fax, post or email. After your initial period has expired, unless we hear from you, we will continue on a week by week or month by month basis until you give us notice.

What is the opening hours of MY STORAGE?

You can access your storage unit seven days a week during our generous office opening hours Monday – Saturday 9am – 6pm, Sunday & Public Holidays 10am – 4pm. Please note that customers of our external units have 24 hours access 365 days a year.

What do I need to sign a self storage agreement?

When signing our self storage agreement, a valid photo ID (passport or ID card) is required. In case of a registered company, the company registration document of no older than 3 months and a valid ID of the authorized director is requireds. Our staff will talk you through the contents of the agreement to make sure you understand the key points. If you are storing vehicle(s) we will require proof of vehicle’s registration book that shows you are the sole owner of the vehicle(s).

When can I move in?

Once the self storage agreement is signed and we have received your payment the unit is available for move in unless your choice have been to pre-book a unit.

How do I get my goods to MY STORAGE?

Need help moving as well as storing? Look no further, MY STORAGE Self Storage Truck and Driver Program offers discount truck rental for move-in customers. At MY STORAGE facility we provide ample free parking spaces readily available and a large loading bay area from where you can unload your belongings onto our complimentary trolleys and carts for ease of transportation to your storage unit.

Where can I buy moving and packing material?

You can purchase a wide range of excellent quality moving & packaging material such as boxes, bubble wrap, packing tapes and highly secure padlocks at the retail area of MY STORAGE Self Storage office.

If I do not rent storage, can I still purchase storage and moving material?

Yes, you don’t need to be one of our Self Storage customers to buy our excellent quality moving & packaging material.

What is the difference between indoor and outdoor storage units?

Indoor units are located inside of our multi-story storage buildings with elevator access and wide hallways. Our outdoor units are on ground level and have direct drive-up access. These units are ideal for businesses requiring 24 hours access and for storing large, heavy items or equipment as you have the ability to load your belongings directly from a vehicle or truck.

Other questions

MY STORAGE is dedicated to providing you with the best in customer service. If you couldn’t find answers to the most common questions to Self Storage in our FAQs please call our office us at 076 29 29 09.

How to behave as a perfect customer.

How you can help us by behaving as a perfect customer. • Observe the rules. • Pay your rent on time. • Be courteous. • Drive slow and be careful at our facility. • Don´t block the driveway or other hallways for other tenants. • No illegal activities. • Notify the facility management if you see anything that seems suspicious. • Watch your children at all times. • Smoking, drinking, eating or pets are not allowed inside our facility.

Self Storage Insurance Policy at MY STORAGE.

MY STORAGE Self Storage customers can have peace of mind by purchasing an insurance policy for self storage issued by AON Insurance Brokerage. The insurance policy arranged by AON Insurance Brokerage for your specific needs will cover your unit for actual loss of, damage or destruction to your property. Note that property insured is goods under care, custody or control of insurer kept in the storage unit provided by MY STORAGE Self Storage. It is your responsibility to make sure your goods is adequate insurance while stored with MY STORAGE Self Storage. Please refer to your insurance policy for full details of all terms, conditions and exclusions.

What is MY STORAGE Truck and Driver Program

MY STORAGE Self Storage offers customers this convenient service at the time of move-in or move-out. You are responsible for providing the material and labor to pack, load and unload your belongings, please contact MY STORAGE for a quotation if you need assistance arranging these extra services. We make your move simple! The Moving Truck. MY STORAGE Moving Truck is a new Toyota Vigo with a Cargo Box. Load volume 7.3 m3 Maximum loading dimensions 2.37 m long x 1.68 m wide x 1.85 m high Maximum load capacity 1.5 ton

Can MY STORAGE accept deliveries on my behalf?

Yes, MY STORAGE is happy to provide the service* of accepting your deliveries or pick up and let you know when they have arrived so you don’t need to waste time waiting for deliveries or pick up. We will keep your deliveries in a secured area for 24 hours until you come by and move it into your storage unit. *A small service fee applies.

Jungceylon Shopping Center, 181 Rat-u-thit 200 Phee Road, Patong, Kathu, Phuket 83150, THAILAND
T. + 66 (0)76 29 29 09 F. + 66 (0)76 29 29 10 E. info@mystorageasia.com W. www.mystorageasia.com

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